The Leak Rate and the Decay Rate

The last 2 of the 4 rates behind Return on Corrections. Siblings.
One steals in space, the other in time.

Leak: the fix that works on one desk while the same error runs on three others. Knowledge does not travel by itself. It leaks where teams, systems and countries meet, and every location books its own fix as a success.

Decay: the correction that saved you in March misleads you in September. An unmaintained ledger does not stay neutral. It slowly starts lying, with the authority of something that once worked.

Monday morning, 2 counts, no system needed.

Leak: your top dispute reason. How many teams solved it separately this quarter, each from zero? Every count above 1 is the same invoice paid again.

Decay: 10 captured corrections older than 6 months. How many are still true? Each one that is not is a decision still being made on expired information.

What leaks, you pay per location. What decays, you pay with interest.

4 rates. One question: does your organization keep what it learns, or rent it back every quarter?

Next week: the one-page method to measure all 4 in 30 days. Free, here and on financemadesimple.me

Illustration: AI-rendered, concept Anca Stephens.